Overview
Euphoric Ads (a trade name of Euphoric Innovations LLC), is committed to offering transparent, high-quality Services—covering Amazon marketing, website development, SEO, and digital advertising (Meta, Google). This Refund Policy explains the conditions under which refunds or credits may be considered.
Service-Based Nature
Our Services involve custom, project-based work—such as strategic planning, design, and optimization. Work typically begins as soon as a contract is signed, which affects refund eligibility depending on the project stage.
Advance Payment & Hybrid Model
1. All Payments in Advance
- Monthly retainers and project-based fees must be paid upfront prior to starting or continuing work for that billing cycle or milestone.
2. Non-Refundable Deposits / Setup Fees
- Some Services (e.g., initial audits, consultation, strategy sessions) require a non-refundable deposit or setup fee. These funds cover resource allocation and initial planning.
3. Partial Credits vs. Direct Refunds
- We typically do not offer direct cash refunds once a monthly billing cycle or project phase has begun.
- If you cancel mid-cycle, any unused portion of that month’s service may be converted into a partial credit for other Services—provided the remaining scope has not been performed.
Cancellation by Client
1. Monthly / Ongoing Services
- If you cancel after work has already begun, you remain responsible for the portion of Services rendered up to the cancellation date.
- Any unperformed work might qualify for partial credits, usable toward other Services within Euphoric Ads.
2. Prepaid Packages
- If you purchased a multi-month package and cancel before completion, you may receive a prorated credit for unperformed tasks. The exact amount depends on the scope remaining.
Dissatisfaction with Services
1. Prompt Communication
- Clients are encouraged to promptly share concerns with us at hello@euphoricads.com. We will attempt to remedy any issues or refine deliverables in good faith.
2. Rectification Window
- We typically allow a [7–14 day] window (subject to project specifics) to address or improve unsatisfactory deliverables. If unresolved after good-faith efforts, partial credit may be considered on a case-by-case basis.
3. No Guarantee of Specific Results
- We do not guarantee particular performance metrics (e.g., exact sales volume on Amazon, SEO page-one rankings, ROI from ads). External factors like algorithm changes, competition, and budget constraints can heavily influence outcomes.
Additional Note on Private-Label Business
Euphoric Ads also operates private-label brands. This does not affect our dedication to impartial, top-tier work for clients. We never leverage proprietary client data to advance our own product lines.
Refund Request Procedure
1. Contact Us
- Email hello@euphoricads.com with “Refund Request” in the subject line, explaining your concerns or reasons for seeking a refund/credit.
2. Review Period
- We will evaluate your request alongside our contractual obligations and the work performed. We strive to respond within 7 business days of receiving your request.
3. Decision & Processing
- If a partial refund or credit is approved, we typically finalize the process within 14 business days
- In most cases, the agreed resolution is applied as a credit toward future services unless both parties agree otherwise.
Policy Amendments
We may update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after changes become effective indicates your acceptance of the updated terms.
Contact Information
For questions about this Refund Policy, please reach out to:
Euphoric Ads (Euphoric Innovations LLC)
Address: #2408, 99 Wall Street, New York, NY 10005, US
Phone: +1 (646) 906-9109
Email: hello@euphoricads.com